# Warranty and repair

What happens when a board fails: two years of warranty, the replacement procedure, refurbished units, where to send it, and which service partners work on site. For standard, defective and customized products the rules differ.

Canonical: https://edgetech.eu/support/warranty-repair  
Updated: 2026-10-20

## Warranty

Two years on every EdgeTech product. The RMA (return) form is available on request from [support](mailto:support@edgetech.eu). For a quick fix we also offer refurbished units with a short turnaround.

## Three cases

| Case | What applies |
|---|---|
| Standard product, unopened | Returnable under agreed conditions |
| Defective product | Warranty and replacement procedure below |
| Customized or OEM product | Normally not returnable; covered by the project agreement |

## A defective board

1. Send a diagnostics report from the app, or give the 10-digit ID to the chat or to support@edgetech.eu, so we can see the charger's history.
2. If the board has to be replaced, we send a replacement board and the installer swaps it; the charge controller and site controller are designed for a field swap.
3. The defective board goes back to the return address we give you, with the ID.

## On site

For work on site in the Netherlands we work with service partners; ask support for the partner in your region.