Report a security issue

If you think you have found a security weakness in one of our products, we want to hear about it. This form is our single point of contact for vulnerability reports, as the EU Cyber Resilience Act asks of every manufacturer of products with software. You can also mail security@edgetech.eu.

Name (optional) Email Product Charger or charge controllerSite controllerNFC readerMatter setGridShieldMyCharger appPlatform, website or APISomething else Firmware or app version (if known) What did you find? How can we reproduce it? Is it being exploited already? Not that I knowYes, I have seen it used Credit me by name when the fix is published

Send report

What happens next

• We confirm we received your report within one working day.
• We assess it and tell you what we found, and when we expect a fix.
• We fix it, update the products in the field over the air, and publish a security notice.
• If a vulnerability is being actively exploited, we report it to the authorities as the Cyber Resilience Act requires.

Please

• Give us reasonable time to fix the issue before you make it public.
• Test only on equipment you own, and do not access, change or delete other people’s data.
• Do not disrupt chargers in use or our platform.

We do not take legal action against anyone who reports in good faith and follows these points.