Warranty and repair
What happens when a board fails: two years of warranty, the replacement procedure, refurbished units, where to send it, and which service partners work on site. For standard, defective and customized products the rules differ.
View as MarkdownUpdated 2026-10-20
Warranty
Two years on every EdgeTech product. The RMA (return) form is available on request from support. For a quick fix we also offer refurbished units with a short turnaround.
Three cases
| Case | What applies |
|---|---|
| Standard product, unopened | Returnable under agreed conditions |
| Defective product | Warranty and replacement procedure below |
| Customized or OEM product | Normally not returnable; covered by the project agreement |
A defective board
- Send a diagnostics report from the app, or give the 10-digit ID to the chat or to support@edgetech.eu, so we can see the charger’s history.
- If the board has to be replaced, we send a replacement board and the installer swaps it; the charge controller and site controller are designed for a field swap.
- The defective board goes back to the return address we give you, with the ID.
On site
For work on site in the Netherlands we work with service partners; ask support for the partner in your region.